Every item we create is done with the utmost care. We pride ourselves on our product quality and consistency. We inspect every item we ship, pad it carefully and effectively, then package it very securely for you, our valued customer. In the event of damage to your package, please contact us and we will contact the post office to file a complaint. Please photograph the damage immediately so that we can use the photos when filing our claim. You will then receive a replacement order.
Merchandise purchased online at mineralandcompany.com can be exchanged or refunded within 15 days from the original delivery date. The item(s) must be unopened, unused and in good condition (unless item is damaged). If damaged, please submit photos of damage so we can file a complaint with the shipping carrier.
IMPORTANT: All items must be packaged and shipped in a secure manner to ensure product arrives back to Mineral & Co. in good condition, or we cannot offer a refund.
We will refund the price of the item(s) in the original form of payment that was used for the purchase. Shipping costs will not be refunded except if the item is being returned due to issues originating with the product, order, or the company. Any items received back that are damaged due to customer negligence of alterations to its original state will not be accepted for refund or exchange.
Once items have been inspected and the condition is verified and accepted, a refund will be sent within 3-5 business day.
NOTE: All refunds must be approved before the items are returned. A 10% restocking fee will be applied.