Terms of service

Mineral & Co. Terms of Service

1. Overview and Agreement to Terms

These Terms of Service (“Terms”) govern your use of the Mineral & Co. website at [website URL] (the “Site”) and your purchase of any products from us. Throughout these Terms, “Mineral & Co.,” “we,” “us,” and “our” refer to [Legal business name, e.g., Mineral & Co. LLC]. “You” and “your” refer to anyone who visits the Site or buys from us.

By accessing the Site or placing an order, you agree to be bound by these Terms, our Privacy Policy, and our Refund Policy, which are incorporated here by reference. If you do not agree, please do not use the Site or purchase our products.

Eligibility. You must be at least 18 years old, or the age of majority where you live, to use the Site and place an order. Products intended for children must be purchased and applied by a parent or legal guardian.

Our store platform. Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell products to you.

2. Medical Disclaimer

Mineral & Co. does not provide medical advice. All content on the Site, including product descriptions, blog posts, emails, social media posts, and customer service communications, is for general informational and educational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition, and it is not a substitute for advice from a qualified healthcare professional.

FDA statement. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Consult your provider. Always speak with your physician or another qualified healthcare provider before using our products if you:

  • are pregnant, nursing, or planning to become pregnant;
  • have kidney disease, heart conditions, or any other medical condition;
  • take prescription or over-the-counter medications or supplements;
  • are using the products on a child; or
  • have known allergies or sensitive skin.

Never disregard professional medical advice or delay seeking it because of something you read on our Site or heard from us. If you think you may have a medical emergency, call your doctor or 911 immediately.

Customer reviews and testimonials reflect individual experiences only. Results vary from person to person, and testimonials are not a guarantee that you will achieve the same results.

3. Product Use, Safety, and Assumption of Risk

Our products are for external use only. By purchasing, you agree to use them only as directed on the label and on the Site.

  • Patch test first. Apply a small amount to a small area of skin and wait 24 hours before regular use. Discontinue use if irritation, redness, rash, or discomfort occurs, and consult a healthcare provider if symptoms persist.
  • Avoid sensitive areas. Do not apply to the face, eyes, mucous membranes, or broken, cut, or irritated skin.
  • Tingling. Topical magnesium may cause a temporary tingling or warming sensation, especially on dry skin. Stop use if it becomes uncomfortable.
  • Children. Products labeled for children are intended for ages 1 and up and must be applied under adult supervision. Products not labeled for children should not be used on children without first consulting a pediatrician. Keep all products out of reach of children.
  • Essential oils. Some products contain essential oils, which can cause sensitivity in some people. Certain citrus oils may increase sensitivity to sunlight; avoid direct sun exposure on applied areas as directed on the label.
  • Ingredients. Review the full ingredient list before purchase. You are responsible for determining whether you or anyone using the product has an allergy or sensitivity to any ingredient.
  • Storage. Store products in a cool, dry place away from direct heat and sunlight. Natural products may change slightly in texture or appearance over time.

Assumption of risk. You use our products at your own risk. To the fullest extent permitted by law, you assume all risks associated with using our products, including any allergic reaction, skin sensitivity, or interaction with a medical condition or medication.

4. Orders, Pricing, Payment, and Shipping

Product information. We make every effort to display our products, ingredients, and colors accurately. Because our products are handmade in small batches, slight variations in color, texture, and scent may occur and are not considered defects. We do not warrant that product descriptions or other content on the Site are error-free, complete, or current.

Pricing. All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to correct any pricing or typographical errors, even after an order has been placed.

Order acceptance. Your order is an offer to purchase. We reserve the right to refuse, limit, or cancel any order for any reason, including limits on quantity, suspected fraud, or errors in product or pricing information. If we cancel an order after you have been charged, we will refund the full amount.

Payment. You agree to provide current, complete, and accurate purchase and account information, and you authorize us and our payment processors to charge your selected payment method for the total amount of your order, including applicable taxes and shipping.

Shipping. Shipping times are estimates and are not guaranteed. Title and risk of loss pass to you when your order is delivered to the carrier. We are not responsible for delays caused by carriers, weather, or other events outside our control, or for packages lost or stolen after the carrier marks them delivered. Please confirm your shipping address is correct before placing your order.

5. Returns and Refunds

Because our products are personal care items applied directly to the skin, all sales are final and we do not accept returns or exchanges. Once a product has left our facility, we cannot guarantee it has been stored or handled in a way that keeps it safe for another customer.

Damaged, defective, or incorrect items. If your order arrives damaged, defective, or incorrect, contact us at [email] within [7] days of delivery with your order number and a photo of the item and packaging. Once verified, we will send a replacement or issue a refund at our discretion.

Refunds are not available for products that were used, opened, or not to your preference, including scent, texture, or results. Nothing in this section limits any rights you may have under applicable consumer protection laws.

6. Accounts, Prohibited Uses, and Intellectual Property

Your account. If you create an account, you are responsible for keeping your login information confidential and for all activity under your account. Notify us right away of any unauthorized use. We may suspend or terminate accounts at our discretion, including for violations of these Terms.

Prohibited uses. You agree not to use the Site or our content to:

  • violate any law or regulation;
  • infringe our intellectual property rights or the rights of others;
  • submit false, misleading, or fraudulent information or orders;
  • harass, abuse, or harm another person;
  • upload viruses or malicious code, or interfere with the Site’s security or operation;
  • scrape, collect, or harvest data from the Site; or
  • resell our products while misrepresenting them, their ingredients, or their benefits, or make medical claims about them.

Intellectual property. All content on the Site, including text, product descriptions, photographs, graphics, logos, product names, and the Mineral & Co. name and branding, is owned by or licensed to Mineral & Co. and is protected by copyright, trademark, and other laws. You may not copy, reproduce, distribute, or use any of it without our prior written permission.

Reviews and submissions. By submitting a review, photo, comment, or other content to us or on the Site, you grant Mineral & Co. a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, edit, and display that content in any media, including marketing. You confirm that your content is truthful, belongs to you, and does not violate anyone’s rights. We may remove any content at our discretion.

7. Third-Party Links, Disclaimer of Warranties, Limitation of Liability, and Indemnification

Third-party links. The Site may contain links to third-party websites or services. We do not control and are not responsible for their content, products, or practices, and a link does not mean we endorse them. Your use of third-party sites is at your own risk.

Disclaimer of warranties. THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, MINERAL & CO. DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY PRODUCT WILL MEET YOUR EXPECTATIONS OR ACHIEVE ANY PARTICULAR RESULT, OR THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, MINERAL & CO., ITS OWNERS, EMPLOYEES, AGENTS, SUPPLIERS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SITE OR ANY PRODUCT, INCLUDING ANY ALLERGIC REACTION, SKIN IRRITATION, OR OTHER ADVERSE EFFECT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THESE TERMS, THE SITE, OR ANY PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above may not apply to you.

Indemnification. You agree to indemnify, defend, and hold harmless Mineral & Co. and its owners, employees, agents, suppliers, and affiliates from any claims, damages, losses, liabilities, and expenses, including reasonable attorneys’ fees, arising from your breach of these Terms, your misuse of any product, your violation of any law, or your violation of the rights of a third party.

8. Governing Law, Disputes, and General Terms

Governing law. These Terms are governed by the laws of the State of [State], without regard to its conflict-of-law rules. Any dispute arising from these Terms, the Site, or our products will be resolved exclusively in the state or federal courts located in [County], [State], and you consent to their jurisdiction.

Informal resolution. Before filing any claim, you agree to contact us at [email] and give us 30 days to try to resolve the issue informally.

Severability. If any part of these Terms is found unenforceable, the remaining provisions will stay in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Entire agreement. These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and Mineral & Co. regarding the Site and our products.

Changes to these Terms. We may update these Terms at any time by posting the revised version on the Site. Changes take effect when posted. Your continued use of the Site or purchase of products after changes are posted means you accept the updated Terms.