Refund policy

Shipping & Returns

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed—it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you.

Orders can take up to five business days to be processed and shipped. Once your order is prepared for shipment, you will receive a shipping confirmation email with your tracking information. Please also note that in some cases, your order may arrive in multiple shipments.

Where We Ship

We currently ship to US addresses including Alaska and Hawaii. We ship to PO Boxes/APO/FPO by ground only. We do not deliver orders to PO Boxes/APO/FPO via expedited shipping. If you place an order to a PO Box/APO/FPO and select expedited shipping, your shipping method will be downgraded to ground.

Shipping Costs

United States: Standard shipping applies to all orders less than $75 before taxes.  Shipping is free for all orders of $75 or more before taxes and shipping. Please note that order processing may take up to five business days after the order is placed for standard shipping.

Taxes
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary/Checkout page.

Return Policy

Because our magnesium products are personal care items that go directly on the skin, we’re unable to accept returns or exchanges. Once a product leaves our hands, we can’t guarantee it has been stored or handled in a way that keeps it safe for another customer, and your health and safety always come first.

If your order arrives damaged, defective, or incorrect, please contact us at replenishwithmagnesium@gmail.com within [7] days of delivery with your order number and a photo, and we’ll make it right.

Thank you for understanding and for trusting Mineral & Co. with your self-care.